This incident has been resolved.
Jan 13, 11:49 PST
A fix has been implemented and released. All accounts are now receiving Insights data loads at their regular cadence and should see refreshed data in their Insights dashboards. We apologize for any inconvenience this may have caused. We will continue to monitor to ensure data loads continue to succeed.
Jan 13, 10:24 PST
The issue has been identified and we are implementing a fix to improve the latency with our BI partner's platform. Some data loads may continue to be delayed as we implement and monitor the fix.
Jan 13, 08:58 PST
We are investigating latency issues with our BI partner resulting in some accounts either not receiving their data or receiving it on a delayed schedule. We apologize for any issues this may be causing. We are working to resolve the latency issues and restore Insights data loads back to their regular cadence.
Jan 13, 08:23 PST