Resolved -
All accounts are receiving insights data refreshes at their regular cadence.
Jun 9, 09:49 PDT
Monitoring -
All accounts are receiving insights data refreshes at their regular cadence. We will continue to monitor to ensure the stability continues.
Jun 2, 17:14 PDT
Update -
Most accounts' data refreshes are occurring on the normal hourly cadence. Those accounts impacted are still receiving refreshes, though may have an hour delayed and occasionally missed. No accounts are experiencing delays in data refreshes longer than 2 hours. Please refer to the "Last Data Load" timestamp to see the last successful hour for your data load. For example if it says "June 1, 2021 at 11:00 AM" that means that between the hours of 11AM and 12PM there was a successful load.
Jun 1, 11:51 PDT
Update -
Most accounts' data refreshes are occurring on the normal hourly cadence. Those accounts impacted are still receiving refreshes, though may have an hour delayed and occasionally missed. No accounts are experiencing delays in data refreshes longer than 2-3 hours. Please refer to the "Last Data Load" timestamp to see the last successful hour for your data load. For example if it says "May 27, 2021 at 11:00 AM" that means that between the hours of 11AM and 12PM there was a successful load.
May 28, 12:06 PDT
Update -
Most accounts' data refreshes are occurring on the normal hourly cadence. Those accounts impacted are still receiving refreshes, though may have an hour delayed and occasionally missed. No accounts are experiencing delays in data refreshes longer than 2-3 hours. Please refer to the "Last Data Load" timestamp to see the last successful hour for your data load. For example if it says "May 27, 2021 at 11:00 AM" that means that between the hours of 11AM and 12PM there was a successful load.
May 28, 07:59 PDT
Update -
Most accounts' data refreshes are occurring on the normal hourly cadence. Those accounts impacted are still receiving refreshes, though may have an hour delayed and occasionally missed. No accounts are experiencing delays in data refreshes longer than 2-3 hours. Please refer to the "Last Data Load" timestamp to see the last successful hour for your data load. For example if it says "May 27, 2021 at 11:00 AM" that means that between the hours of 11AM and 12PM there was a successful load.
May 27, 17:34 PDT
Update -
Most accounts' data refreshes are occurring on the normal hourly cadence. Those accounts impacted are still receiving refreshes, though may have an hour delayed and occasionally missed. No accounts are experiencing delays in data refreshes longer than 2-3 hours. Please refer to the "Last Data Load" timestamp to see the last successful hour for your data load. For example if it says "May 27, 2021 at 11:00 AM" that means that between the hours of 11AM and 12PM there was a successful load. We will update in another hour.
May 27, 16:05 PDT
Update -
Most accounts' data refreshes are occurring on the normal hourly cadence. Those accounts impacted are still receiving refreshes, though may have an hour delayed and occasionally missed. No accounts are experiencing delays in data refreshes longer than 2-3 hours. Please refer to the "Last Data Load" timestamp to see the last successful hour for your data load. For example if it says "May 27, 2021 at 11:00 AM" that means that between the hours of 11AM and 12PM there was a successful load.
May 27, 14:29 PDT
Update -
Most accounts' data refreshes are occurring on the normal hourly cadence. Those accounts impacted are still receiving refreshes, though may have an hour delayed and occasionally missed. No accounts are experiencing delays in data refreshes longer than 2-3 hours. Please refer to the "Last Data Load" timestamp to see the last successful hour for your data load. For example if it says "May 27, 2021 at 11:00 AM" that means that between the hours of 11AM and 12PM there was a successful load.
May 27, 13:08 PDT
Update -
We are continuing to investigate the issue.
May 27, 12:11 PDT
Investigating -
We are continuing to investigate the issue.
May 27, 08:26 PDT
Update -
The previously implemented fix is not performing as expected; some accounts continue to experience delays in data refreshes. We are continuing our investigation and will post updates as they become available.
May 26, 17:05 PDT
Monitoring -
We have identified the issue and implemented a fix. Insights data loads are no longer delayed, but we will continue to monitor and update as needed.
May 26, 15:06 PDT
Update -
We are continuing to investigate the issue.
May 26, 13:29 PDT
Update -
We are continuing to investigate this issue.
May 26, 13:27 PDT
Investigating -
We are investigating an issue with standard Insights data loads. Some accounts are receiving data refreshes on a delayed schedule.
May 26, 09:39 PDT
